Preliminary Information Form

PRELIMINARY INFORMATION FORM

This Preliminary Information Form is intended to provide customers with clear information before entering into a distance sales contract with Bereket Taş.

1. Seller Information

Seller: Azizeh Barakat / Bereket Taş
Business Type: Sole Proprietorship
Registered Address:
Bahçeşehir 2. Kısım Mah. 50. Yıl Cad.
Avrupark B04 Blok No: 8N İç Kapı No: 40
Başakşehir / İstanbul
Türkiye

Email: support@bereket-tas.com
Website: https://www.bereket-tas.com
Telephone / WhatsApp: +905057777702

Additional official business and tax information may be provided on the Contact page or where legally required.

2. Main Characteristics of the Products

Bereket Taş sells jewelry, natural gemstones, and related products.

The main characteristics, materials, size, color, stone type, price, return eligibility, and other relevant details of each product are stated on its individual product page.

Because many products contain natural gemstones, variations in color, pattern, transparency, inclusions, texture, and appearance may naturally occur.

3. Price and Payment

The total product price payable by the customer is shown before the order is confirmed.

Payments are processed through authorized payment providers, including iyzico where available.

Any applicable product price, tax, discount, or other charge collected by Bereket Taş will be shown before payment is completed.

4. Shipping

Bereket Taş currently offers free worldwide shipping.

Orders are generally prepared within approximately 2 business days.

After the order is handed over to the shipping company, estimated international delivery time is approximately 4 business days, although actual delivery times may vary.

International shipments are currently handled through MSA Shipping.

5. Customs and Import Charges

For international orders, the customer is responsible for any customs duties, import VAT, brokerage fees, customs clearance fees, or other destination-country charges not collected by Bereket Taş at checkout.

These charges are determined by the destination country and relevant authorities.

6. Delivery

The customer is responsible for providing a correct and complete delivery address.

If delivery cannot be completed because of inaccurate or incomplete information supplied by the customer, additional costs may be borne by the customer where permitted by law.

7. Right of Withdrawal

Where mandatory consumer protection law applies, the customer may have the right to withdraw from a distance sales contract within 14 days without giving a reason, subject to legal exceptions. Resmi Gazete

The withdrawal period generally begins from the date the customer or a third party designated by the customer receives the goods.

To exercise a statutory right of withdrawal, the customer should contact Bereket Taş through:

Email: support@bereket-tas.com
WhatsApp: +905057777702
Instagram: @bereket.tas.official

8. Products That May Be Excluded From Return

Certain products may be excluded from return or withdrawal where permitted by applicable law, including:

  • Customized products
  • Personalized products
  • Products specifically produced according to the customer’s instructions
  • Certain hygiene-sensitive products where the legal conditions for such an exception are met
  • Products that have been used or altered in a way that legally affects the right of return

Please review the relevant product page before ordering.

9. Return Conditions

Where a return is accepted:

  • The product should be unused and unworn.
  • The product should be returned in its original packaging.
  • The product should be returned in the same condition in which it was received.
  • The customer is generally responsible for return shipping unless the product is incorrect, damaged, or applicable law provides otherwise.

10. Refunds

If a return is approved, the refund will be made to the original payment method.

The time required for the refund to appear may depend on the payment provider or bank.

11. Damaged or Incorrect Orders

If the customer receives a damaged or incorrect item, the customer should contact Bereket Taş Customer Support as soon as possible and provide:

  • Order number
  • Description of the issue
  • Photographs or videos showing the problem

Eligible cases will be reviewed for refund.

12. Complaints and Customer Support

Customers may contact Bereket Taş through the official support channels for questions, complaints, returns, or order-related issues.

Nothing in this form limits mandatory consumer rights applicable under the law of the customer’s jurisdiction.