Distance Sales Agreement
DISTANCE SALES AGREEMENT
This Distance Sales Agreement governs purchases made through https://www.bereket-tas.com between the seller and the customer.
1. Parties
Seller:
Bahçeşehir 2. Kısım Mah. 50. Yıl Cad.
Avrupark B04 Blok No: 8N İç Kapı No: 40
Başakşehir / İstanbul
Türkiye
Email: support@bereket-tas.com
Telephone / WhatsApp: +905057777702
The Buyer is the person whose name, contact details, billing information, and delivery information are entered during checkout.
2. Subject of the Agreement
The subject of this Agreement is the sale and delivery of the product or products selected by the Buyer through the Bereket Taş website.
The product description, quantity, price, payment method, and delivery details shown in the order summary form part of this Agreement.
3. Product Information
The main characteristics of each product are displayed on its product page.
Because many Bereket Taş products contain natural gemstones, natural variations in color, texture, inclusions, pattern, transparency, and appearance may occur.
Such natural differences do not automatically constitute a defect.
4. Price
The price payable by the Buyer is the amount shown in the checkout order summary before payment is confirmed.
Any applicable discounts or other charges collected by Bereket Taş will be displayed before the order is completed.
5. Payment
Payment is made through the payment methods available at checkout.
Payments may be processed through third-party payment service providers, including iyzico.
The order becomes subject to fulfillment after successful payment authorization.
6. Shipping and Delivery
Bereket Taş provides free worldwide shipping.
Orders are generally prepared within approximately 2 business days.
After handover to the shipping carrier, estimated delivery time is approximately 4 business days, although delivery times may vary due to customs, carrier delays, destination-country requirements, public holidays, force majeure, or other circumstances outside Bereket Taş’s reasonable control.
International shipments are currently handled through MSA Shipping.
Unless a different period is specifically agreed, Turkish distance-sales rules provide that goods must generally be delivered within the legally applicable maximum period. Current Ministry guidance states that, where no other period is promised, goods sold at distance must be sent within 30 days. Ticaret Bakanlığı
7. Customs and Import Charges
The Buyer is responsible for customs duties, import VAT, brokerage charges, customs clearance charges, and similar destination-country charges that are not collected by Bereket Taş at checkout.
8. Right of Withdrawal
Where applicable under mandatory consumer law, the Buyer has the right to withdraw from the distance sales contract within 14 days without giving a reason and without contractual penalty, subject to statutory exceptions. Resmi Gazete
A withdrawal notice must be sent within the applicable withdrawal period.
The Buyer may notify Bereket Taş through:
Email: support@bereket-tas.com
WhatsApp: +905057777702
Instagram: @bereket.tas.official
9. Return of Products
For an eligible return:
- The product should be unused and unworn.
- The product should be returned in its original packaging.
- The product should not be damaged after delivery.
- The customer should follow the return instructions provided by Bereket Taş Customer Support.
The Buyer is generally responsible for return shipping costs unless the product is damaged, incorrect, or applicable law requires otherwise.
10. Exceptions to the Right of Withdrawal
The right of withdrawal may not apply in cases excluded by applicable law.
These may include, where legally applicable:
- Products made according to the Buyer’s personal specifications
- Customized products
- Personalized products
- Certain hygiene-sensitive products after protective packaging or seals have been opened, where the statutory conditions are met
The product page may state whether a particular product is subject to a return restriction.
11. Refunds
When a valid return or withdrawal is accepted, the refund will be processed to the original payment method.
The time required for funds to appear in the Buyer’s account may vary depending on the bank or payment provider.
12. Damaged or Incorrect Products
If the Buyer receives an incorrect or damaged product, the Buyer should contact Bereket Taş as soon as possible.
The Buyer may be asked to provide photographic or video evidence.
After verification, Bereket Taş will provide an appropriate remedy in accordance with applicable law, including refund where appropriate.
13. Order Cancellation by Seller
Bereket Taş may cancel an order where fulfillment is impossible or where there is a legitimate reason, including:
- Product unavailability
- Payment failure
- Pricing or technical error
- Suspected fraud
- Incorrect customer information
- Legal or shipping restrictions
If payment has already been collected for a cancelled order, the amount will be refunded.
14. Customer Obligations
The Buyer confirms that the information supplied during checkout is complete and accurate.
The Buyer is responsible for checking:
- Product characteristics
- Price
- Delivery information
- Return eligibility
- Customs obligations
- Order summary
before confirming the purchase.
15. Pre-Contract Information
The Buyer confirms that, before placing the order, they were given access to information concerning the seller, product characteristics, total price, delivery terms, payment method, return conditions, and applicable withdrawal rights.
Under Turkish distance-sales rules, the seller must provide required pre-contract information and obtain confirmation that the consumer received it. Resmi Gazete
16. Confirmation of Payment Obligation
By clicking the final payment/order-confirmation button, the Buyer acknowledges that the order creates an obligation to pay.
Turkish distance-sales rules require the customer to be clearly informed of this immediately before confirming the order. Resmi Gazete
17. Evidence and Electronic Records
Electronic records relating to the order, payment, delivery, and communications may be retained for legal, accounting, fraud-prevention, and customer-service purposes.
18. Applicable Consumer Rights
Nothing in this Agreement limits mandatory rights granted to consumers under applicable law.
Where mandatory consumer protection law provides the Buyer with rights greater than those stated in this Agreement, those mandatory rights prevail.
19. Contact
For questions regarding this Agreement:
Bereket Taş
Email: support@bereket-tas.com
Website: https://www.bereket-tas.com
WhatsApp: +905057777702