Return & Exchange Policy

Return & Refund Policy

At Bereket Taş, we carefully inspect every item before shipment. Because our products include natural gemstones and jewelry, return eligibility may vary depending on the product.

Please review the individual product page carefully before placing your order.

Return Requests

Customers who wish to request a return must contact Bereket Taş Customer Support within 24 hours of receiving the order.

Return requests may be submitted through our official customer support channels, including:

Please provide your order number and the reason for your return request.

Return Eligibility

To be eligible for a return:

  • The product must be unused and unworn.
  • The product must be returned in its original packaging.
  • The product must be in the same condition in which it was received.
  • The product must be eligible for return according to the information displayed on its product page.

Not all products are returnable. Customers are responsible for checking the product page before placing an order.

Non-Returnable Products

The following products cannot be returned:

  • Earrings, for hygiene reasons
  • Personalized products
  • Customized products
  • Products specifically marked as non-returnable on the product page
  • Products that have been worn, used, damaged, or altered after delivery

Return Shipping

Customers are responsible for all return shipping costs unless the product received was incorrect or damaged.

We strongly recommend using a trackable shipping service when returning an item.

Refunds

Once the returned product is received and inspected, Bereket Taş will determine whether the return meets the conditions of this policy.

If approved, the customer will receive a refund to the original payment method.

Processing times may vary depending on the payment provider or bank.

Exchanges

Bereket Taş currently does not offer exchanges.

If an eligible product is returned and approved, the customer will receive a refund and may place a new order separately.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact Customer Support as soon as possible and provide:

  • Your order number
  • Photos or videos showing the problem
  • A description of the issue

Once verified, eligible damaged or incorrect orders will be refunded.

Consumer Rights

Nothing in this policy limits any mandatory consumer rights that may apply under the laws of the customer’s country of residence.